Effective business change doesn’t always make the headlines and business journals. Often, the most substantive transformation comes from an internal, hands-on reconsideration of mission, organization and goals. But what’s the right way to get an aerial view of an enterprise? What information should be gathered? How do you deal effectively with consequences that cut across multiple areas of the organization and require significant change in the operating model structure?

To improve our ability to deliver on customer commitments and position your business for future growth we pursue profitable partnerships.

The TeleManagement Forum provides leadership, strategic guidance and practical solutions to improve the management and operation of information and communications services. The open membership of more than 600 companies comprises incumbent and new-entrant service providers, computing and network equipment suppliers, software solution suppliers and customers of communications services.

ITIL is the abbreviation for the IT Infrastructure Library guideline that was developed by the OGC (Office of Governance Commerce) in Norwich (England) on behalf of the British government. Today, ITIL is the de-facto global standard in the area of Service Management, and contains a comprehensive and publicly available technical documentation for the planning, provision and support of IT services.

With more than 240,000 members in over 160 countries, PMI is the leading membership association for the project management profession. PMI is actively engaged in advocacy for the profession, setting professional standards, conducting research and providing access to a wealth of information and resources. PMI also promotes career and professional development and offers certification, networking and community involvement opportunities.